📞 If you have any questions, please feel free to contact us!📧 Contact us: liuwendy963@gmail.com
🕒 Business hours: Monday to Friday 9:00~17:00 (Saturday, Sunday and holidays are also available! We will respond to you within 12 hours)
Transportation
What is the return policy?
When will I get my order?
We typically ship within 10 business days of placing your order. The estimated delivery date is based on the shipping date. During promotional periods, delivery may take 3-5 business days longer than usual. Please note that there may be delays due to customs clearance procedures, etc.
How much does shipping cost?
Shipping costs vary depending on the shipping method and destination and are automatically calculated when the order is placed. In our store, we use "cooperative logistics" to ensure fast and safe delivery.
Do you have free shipping?
Yes, we occasionally offer free shipping. If applicable, it will be automatically applied at checkout. We'll also notify you via email, so please sign up!
*Please note that if you return a product with free shipping, the return shipping costs will be at your expense.
What should I pay attention to when I receive the product?
*All orders must be signed for upon receipt.
*We do not accept address changes or post-shipping re-shipments.Please ensure someone is available to pick up your order at your designated address.
*Products are insured from the time of shipment to the time of shipment, and liability is the responsibility of the customer who signs for the order (if the order is a gift, the person who signs for the order is responsible).
Ordering
What payment methods do you accept?
💵 1. Cash on Delivery (COD)
📌 Pay when the product arrives
You will need to pay directly in cash to the delivery person.
You can pick up and inspect the product before paying, so even first-time users can rest assured.
COD fees vary by carrier. Please check this, as it will be displayed when you place your order.
✅ Recommended for: "
I want to inspect the product before paying," "I don't want to use a credit card," "I don't have PayPal."
💳 Arabic Numbers. PayPal
📌 Online Prepayment, the World's #1 Payment Platform
Pay securely and quickly with your PayPal account, a globally trusted account.
Your credit card information will not be passed to our store; PayPal manages it securely, so you don't have to worry about it being leaked.
After payment, we will ship within 10 business days as usual.
✅ Recommended for: "
I want to pay immediately," "I live overseas or am purchasing from outside Japan," "I want to pay by credit card," "PayPal is convenient!
I want to cancel my order, is that possible?
You may cancel your order for the following valid reasons within 24 hours of placing your order:
Payment Issues
An incorrect item was ordered
Out of stock
A customer error regarding your order (e.g., wrong size, color, etc.)
A duplicate order (if your order has not yet shipped)
To cancel your order, you must contact us within 24 hours of placing your order. If we do not receive your contact within this time frame, your order will not be cancelled. If you wish to cancel, please contact us at liuwendy963@gmail.com
Is there any situation where I cannot cancel my order?
The following are invalid reasons for cancellation:
Change of Mind - We do not accept cancellations solely for reasons such as "change of mind" or "no longer need."
Other Non-Valid Reasons - We do not accept cancellations without valid reasons, such as convenience or impulsive decisions.
Shipped Order - Once your order has been shipped, it cannot be cancelled.
Is there a cancellation fee?
A 5% cancellation fee will be applied to eligible cancellations.
The cancellation fee will be deducted from the total order amount, and the remaining amount will be refunded to you.
When can I receive a refund after an order is cancelled?
Refunds will be processed within 5-7 business days after your cancellation request is approved.
Refunds will be issued after deducting the cancellation fee.
This is my first time ordering, is there anything I should pay attention to?
When placing your first order, please provide accurate information to ensure a smooth process. In particular, please provide accurate contact information. If you create a registered account, your next order will be even smoother!
Can I place a guest order?
Yes, you do not need to register an account to make purchases at Guest Checkout. Please provide your accurate contact and billing information.